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Returns

100% Satisfaction Guaranteed

Don't love it? Send it back! We offer 30 day refunds on all products.   

 

How do I start my return? 

If you would like to return your items, please email hello@wolfrepublic.com with the following information:
    1. Order ID (located in your order confirmation email and on packing slip)
    2. Which item(s) you would like to return
    3. Your preference for a refund or product to receive in exchange
Wolf Republic will issue a return authorization based on the information you provide and send the return address to send back your product. Please return all product packaging and tags with your item.

 

When will I receive my refund?

Most orders are refunded within 1-3 business days of receiving the return package at our warehouse. Please note that depending on your bank, it could take up to 5 days for the return to be posted on your account. If you have any questions about your refund please email hello@wolfrepublic.com.

 

When will I receive my exchange?

Exchange orders are shipped as soon as we receive the returned item back to our warehouse. Once your new order is sent you will receive a confirmation email that your exchange has been sent along with a new tracking number to track your orders arrival. 

 

Can I return an item after 30 days? 

We stand behind our product and quality and will replace any broken or damaged items that occured from normal use after the 30 day return window. Please note we cannot replace products that have been obviously chewed as it does not fall under our normal use clause! 

 

The Fine Print:
Please note that Wolf Republic can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund. Wolf Republic does not store payment information and cannot charge your original payment method for a more expensive item. Gifts can only be returned for a refund to the original purchaser, an exchange, or store credit. Wolf Republic can only accept returns for items purchased through our store or our website. All other returns should be referred to the retailer from whom your Wolf Republic goods were purchased. Wolf Republic cannot exchange full price items for those purchased at a sale price. Wolf Republic cannot refund expedited shipping charges. Dog backpacks and other products with signs of chewing damage cannot be replaced or refunded. Exchanges can only be fulfilled once the original purchase has been returned to our warehouse. Processing of returns can take up to 5 business days. Refunds issued to your account can require up to 7 days to post. Wolf Republic cannot process returns for customers residing outside of the U.S., and all international sales are final.